AI Chatbot

Your intelligent HR assistant powered by AI.

Table of Contents

1. Overview
2. Accessing the Chatbot
   1. Chat Widget
   2. Starting a Conversation
3. What You Can Ask
   1. Leave Policies
   2. CPF Information
   3. Expense Procedures
   4. Payroll Questions
   5. General HR
4. Sample Conversations
   1. Example 1: Leave Balance
   2. Example 2: CPF Rates
5. Tips for Best Results
6. Limitations
7. Feedback

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Overview

The AI Chatbot is an intelligent assistant that helps employees with HR-related questions. It’s powered by Google Gemini and provides instant, accurate responses about company policies and procedures.

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Accessing the Chatbot

Chat Widget

Look for the chat icon in the bottom-right corner of any page. Click to open the chat interface.

Starting a Conversation

• Type your question in the input field
• Press Enter or click Send
• The AI will respond within seconds

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What You Can Ask

Leave Policies

• “How many annual leave days do I get?”
• “What’s the notice period for leave?”
• “Can I carry over unused leave?”

CPF Information

• “What’s the CPF contribution rate?”
• “How is CPF calculated for my age?”
• “What’s the monthly wage ceiling?”

Expense Procedures

• “How do I submit an expense claim?”
• “What expenses are reimbursable?”
• “What’s the approval process?”

Payroll Questions

• “When is payday?”
• “How do I download my payslip?”
• “What deductions are on my payslip?”

General HR

• “Who should I contact for HR issues?”
• “What are the office hours?”
• “How do I update my contact info?”

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Sample Conversations

Example 1: Leave Balance

You: How many sick leave days do I have?

AI: Employees are entitled to 14 days of sick leave per year. To check your remaining balance, go to Leave > My Balance. Sick leave up to 2 days doesn’t require a medical certificate, but for 3 or more consecutive days, you’ll need to submit an MC.

Example 2: CPF Rates

You: What are the CPF rates?

AI: For employees aged 55 and below:

• Employee contribution: 20%
• Employer contribution: 17%
• Total: 37%

The monthly ordinary wage ceiling is $8,000. Contributions are calculated on wages up to this ceiling.

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Tips for Best Results

1. Be specific - Ask clear, focused questions
2. One topic at a time - Don’t combine multiple questions
3. Use keywords - Include relevant terms like “leave”, “CPF”, “expense”
4. Follow up - Ask clarifying questions if needed

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Limitations

The chatbot can help with:

• General HR policy information
• CPF and payroll explanations
• Process guidance

The chatbot cannot:

• Access your personal records
• Submit requests on your behalf
• Make policy changes
• Handle confidential matters

For sensitive or complex issues, please contact HR directly.

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Feedback

Help improve the chatbot by:

• Using the thumbs up/down buttons
• Reporting incorrect information to HR
• Suggesting new topics to cover